When the COVID-19 pandemic forced white-collar workers from their offices into their homes, David Williams, Assistant Vice President of Bussiness Customer Sales & Service, and his team at AT&T used their ingenuity to create a Sensitive Personal Information (SPI) solution in five weeks allowing for the company to sustain optimal operational capacity and now over 40,000 employees use this solution (2021).
By Shayler Richmond
Before the COVID-19 pandemic hit, Williams had been working for several years to implement an effective strategy that would allow for AT&T employees to work from home; in order to become operational, their strategy had to work in accordance with the Federal Communications Commission (FCC) guidelines preventing employees from viewing sensitive customer data within their homes.
