Purpose and passion help Williams lead AT&T through the COVID-19 pandemic

4 Mins read

When the COVID-19 pandemic forced white-collar workers from their offices into their homes,  David Williams, Assistant Vice President of Bussiness Customer Sales & Service, and his team at AT&T used their ingenuity to create a Sensitive Personal Information (SPI) solution in five weeks allowing for the company to sustain optimal operational capacity and now over 40,000 employees use this solution (2021).


By Shayler Richmond


Before the COVID-19 pandemic hit, Williams had been working for several years to implement an effective strategy that would allow for AT&T employees to work from home; in order to become operational, their strategy had to work in accordance with the Federal Communications Commission (FCC) guidelines preventing employees from viewing sensitive customer data within their homes. 

Enrichment needs perspective.

Already Rich Fam? Sign in

Click Here to subscribe to RMD for $1 a month

43 posts

About author
A cultural strategist dedicated to true and authentic storytelling; he explores personal and interpersonal connections — focused on marginalized identities to advance social and economic equity and build strong communities.
    Related posts

    For all skin types is a myth — health care and skincare redefined by a Nigerian-American entrepreneur.

    According to millennial beauty-entrepreneur and first-generation Nigerian American, Karen Lyere, most Nigerian parents are determined for their children to grow up and become doctors, nurses, lawyers, or engineers, but like many other millennials, Lyere wanted…

    Join Our Email List

    Keep up with our latest posts!

    All we need is your email to keep you engaged with enriching content. For more, contact us by email.
    Return to RMD Homepage